IT Support Technician

The IT Support Technician provides technology support for all users across the firm. You will work with a wide range of the best technology available - - and you will get to test, configure and deploy it all in an environment that continually challenges you and demands that you learn new things daily. The pace is fast and we obsess about leaving no stone unturned when there is a problem to be solved. We believe in healthy debate, creative and collaborative problem solving and active knowledge sharing. You will need strong technical aptitude and a passion for technology, but initiative, strong analytics and drive are equally important for success in this role.

What you’ll be doing:

Providing end user support to employees in Montreal office
Building, configuring and upgrading workstations, laptops and mobile devices
Troubleshooting, maintenance and upgrades of desktop managed servers
Executing user desk moves, adds and changes
User provisioning (user accounts, mobile devices, VPN, directory permissions)
Providing support on conference room technologies
Providing support on telecommunications technologies
Automation of repetitive system administration tasks
Evaluating and recommending new hardware and software technologies or solutions
Documenting support processes

What we’re looking for:

Previous technical support experience, ideally 1+ years supporting desktops and networks in a corporate or consulting environment
Strong experience supporting Windows 7 and higher
Previous experience supporting Microsoft Office
Proven track record of excellent customer service
Passionate about technology
Highly motivated, self-starter who is eager to grow within our organization
Ability to manage projects independently

Nice to have:

Previous Mac OS or Linux support experience
Previous Windows Server and Active Directory support experience
Scripting or low level programming experience
Previous VoIP phone systems experience

Vigilant is part of DRW, a global principal trading firm, and that means we have no customers or investors – our work benefits our team and our community. Here at Vigilant, you’ll have the opportunity to be part of a company like no other in Montreal, driving high performance trading systems, networks and strategies for the financial markets. Our formula for success is simple: we combine best in class technology with naturally motivated people in an environment that inspires innovation. Vigilant is proud to be named among Canada’s top employers for seven years running.

DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 25 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With over 900 employees at our Chicago headquarters and offices around the world, we work together to solve complex problems, challenge consensus and deliver meaningful results. It’s a place of high expectations, deep curiosity and thoughtful collaboration.

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